Refund Policy
Last updated: October 17, 2026
In short: all payments are non-refundable. You're protected instead by approving the storyboard before we produce, and by the revision rounds included in every package. Scale can be cancelled anytime and simply stops at the end of the month.
1. All Sales Are Final
All payments to Rushcut Studio — Starter, Growth and Scale — are non-refundable. Your purchase reserves production capacity, and work on your storyboard begins right away.
2. Why We Can't Refund Started Work
Our costs begin as soon as we start: AI generation credits, music licensing and editor time are spent on your project and can't be recovered or reused for anyone else. That's why we protect you before production instead of after it.
3. How You're Protected
- Storyboard approval. You approve your product, label, script and on-screen copy before any final video is produced.
- Included revisions. Starter includes one revision round; Growth and Scale include two per ad. Requests must be sent by email within 7 days of delivery and can cover pacing, captions and text, music and sound, and replacing individual shots.
- Starter credit. Upgrade to Growth or Scale within 14 days and your full Starter fee is credited toward the upgrade automatically.
4. Cancelling Scale
You can cancel your Scale subscription at any time from the Whop client portal. Cancellation takes effect at the end of your current billing month — you won't be charged again, and the ads for that month will still be delivered. There are no long-term contracts and no cancellation fees. We do not offer partial refunds or credits for the remainder of a billing month.
5. If We Don't Deliver
If we fail to deliver the ads included in your package for reasons within our control, we will deliver them with priority as soon as possible or, by agreement, credit the undelivered ads toward future work. This does not apply to delays caused by missing materials, late approvals or unanswered questions on your side.
6. If We Decline a Project
If we decline or stop a project because it breaches our content standards in the Terms of Service, we will refund any portion of your payment for work that has not been started.
7. Billing Errors & Disputes
If you are charged incorrectly — for example, a duplicate charge — email hello@rushcutstudio.com and we will correct it promptly. Please contact us before opening a dispute or chargeback with your bank or card provider; most issues are resolved within one business day. Opening a chargeback without contacting us first may pause production on your account until it is resolved.
8. Contact
Questions about billing, cancellations or this policy: hello@rushcutstudio.com.